1. Acceptance of Terms
By accessing this website, requesting a quote, scheduling service, or using Laundry Godmother services, you agree to these Terms of Use and our Privacy Policy. If you do not agree, do not use the website or services.
2. Services
Laundry Godmother provides residential and community-focused laundry pickup and delivery services, including wash and fold and related customer support. Service availability may vary by location, capacity, holiday schedules, weather, and operational constraints.
3. Eligibility and Account Information
You agree to provide accurate and complete contact, address, scheduling, and payment information. You are responsible for keeping your information current and for ensuring your laundry is accessible for pickup at the agreed time.
4. Customer Responsibilities
- Check pockets and remove valuables before pickup.
- Identify delicate, specialty, or dry-clean-only items clearly before service.
- Provide any allergy, detergent, fabric, or handling instructions in advance.
- Ensure safe and lawful access to the pickup and delivery location.
5. Payments and Pricing
Pricing, fees, promotions, turnaround times, and service areas may change from time to time. By requesting service, you agree to pay the applicable charges shown or communicated at the time of booking. Failure to pay may result in cancellation or suspension of service.
6. SMS Communications Terms
By providing your mobile number and opting in through our website, forms, or other consent flows, you agree to receive text messages from Laundry Godmother related to your relationship with us. These messages may include conversational messages, appointment scheduling, order confirmations, pickup reminders, delivery notifications, customer service messages, and, where separately consented, promotional offers.
Consent
Text message consent is not required as a condition of purchasing services.
Frequency
Message frequency varies based on your service activity and preferences.
Rates + commands
Message and data rates may apply. Reply STOP to opt out and HELP for help.
Opt-out rights
You may revoke consent and opt out at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. We may send one final confirmation message after your opt-out request.
Marketing consent
Where marketing texts are offered, consent for marketing messages should be obtained separately from acceptance of these Terms or our Privacy Policy.
7. Website Use
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit harmful code, or use the website for unlawful, abusive, or fraudulent activity.
8. Intellectual Property
All website content, branding, logos, graphics, text, and design elements are owned by Laundry Godmother or used with permission and may not be copied, reproduced, or reused without permission.
9. Service Limitations and Liability
While we strive to provide excellent care, Laundry Godmother is not responsible for damage arising from ordinary wear and tear, manufacturer defects, undisclosed garment care requirements, items left in pockets, or force majeure events beyond our control. To the fullest extent permitted by law, our liability is limited to the amount paid for the affected service.
10. Indemnification
You agree to indemnify and hold Laundry Godmother harmless from claims, damages, and expenses arising out of your misuse of the website, breach of these Terms, or failure to provide accurate handling instructions for items submitted for service.
11. Third-Party Tools and Links
Our website may use or link to third-party services, including forms, chat tools, analytics tools, or payment providers. We are not responsible for the independent practices of those third parties.
12. Changes to These Terms
We may revise these Terms of Use at any time by posting an updated version on this page. Your continued use of the website or services after changes are posted constitutes acceptance of the revised Terms.
13. Governing Law
These Terms are governed by the laws applicable in the jurisdiction where Laundry Godmother operates, without regard to conflict of laws principles, except where otherwise required by law.
14. Contact Information
Questions about these Terms may be directed to:
Laundry Godmother
Website: www.laundrygodmother.com
Email: donna@laundrygodmother.com
Phone: (856) 982-1392