1. Information We Collect
We may collect personal information you provide directly to us, including your name, mobile number, email address, home or pickup address, delivery instructions, billing details, and service preferences.
We may also collect technical information automatically when you use our website, such as device type, browser type, IP address, pages visited, referring page, and general website usage information through cookies, analytics, or similar technologies.
2. How We Use Your Information
- Provide, schedule, and deliver laundry pickup and delivery services.
- Send order confirmations, pickup reminders, delivery updates, and customer service messages.
- Respond to inquiries, support requests, and quote requests.
- Process payments and maintain business records.
- Improve our website, advertising, and customer experience.
- Send promotional or marketing text messages only where you have provided the appropriate consent.
3. SMS/Text Messaging Privacy
When you provide your mobile number and opt in, you consent to receive text messages from Laundry Godmother. These messages may include conversational messages, appointment scheduling, order confirmations, pickup and delivery updates, customer service responses, and promotional messages if you separately consent to marketing texts.
Message frequency
Message frequency varies based on your interactions, service schedule, and marketing preferences.
Carrier notice
Message and data rates may apply depending on your mobile plan and wireless carrier.
Opt out anytime
Reply STOP to any message to opt out. Reply HELP for help.
Opting out
You may opt out of SMS communications at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message we send. After we process your request, you may receive one final confirmation text confirming that you have been unsubscribed.
Help and support
For assistance, reply HELP to any message or contact us at donna@laundrygodmother.com or (856) 982-1392.
Mobile information non-sharing statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except vendors, platforms, or subcontractors that help us deliver the text messaging service itself.
4. How We Share Information
We do not sell your personal information. We may share information with service providers that help us operate our business, such as website hosting providers, analytics providers, payment processors, customer relationship tools, communications platforms, and logistics or routing software. We may also disclose information when required by law, legal process, or to protect our rights, safety, or property.
5. Cookies and Analytics
We may use cookies, tracking pixels, analytics tools, and similar technologies to understand website traffic, improve performance, measure advertising, and enhance user experience. You can control cookies through your browser settings, though some website functions may be limited if cookies are disabled.
6. Data Retention and Security
We retain information for as long as reasonably necessary to provide services, maintain records, meet legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards to protect personal information, but no method of transmission over the internet is completely secure.
7. Children’s Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
8. Your Choices
- You may opt out of marketing emails by using the unsubscribe link in those emails.
- You may opt out of text messages by replying STOP.
- You may request updates or corrections to your contact information by contacting us directly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Your continued use of our website or services after updates are posted means the updated policy will apply going forward.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Laundry Godmother
Website: www.laundrygodmother.com
Email: donna@laundrygodmother.com
Phone: (856) 982-1392